France Telecom English Speaking Number?
by Maggie • Sun 11 Dec 2011 01:13
Hi. We've had our holiday home complete with a 'ligne residence secondaire' phone for over 7 years now and it's great to have when we're over. Problem - it's becoming impossible to get through to France Telecom to connect us before we come and, even when we're in France, to suspend our service when we're leaving. You listen to the usual nonsense and then you used to be put on hold forever moving up the line till you got through to someone. NOW. after the usual stuff its 'I'm sorry but we're very busy please call back later, GOODBYE'. Later and they're still busy. Much later and they're still busy and so on....We had to get a friend who lives in France to get us connected before we came over last time. We phoned to suspend our phone whilst still in France and ended up pressing the button to say we had technical problems, (classed as a white lie) and got through to a charming Irish chap who told us he couldn't get through either but he would e-mail them our request to suspend the account and we would receive an e-mail in a few days confirming this. 3 weeks after returning home and we've just remembered that we haven't received a confirmation e-mail. AAAAggghh !! Now we have to phone on Monday and give more money to BT to try to suspend our France phone. Any suggestions for an easier way for next time? My French is so so and although I have made calls before in French, there's a service there in English for us to use that's obviously not working..