Closing a bank account
Has anyone got any experience of closing a bank current account in France? When we bought our house 18 years ago we opened an account with Société Generale because the estate agent took us to the nearest bank in Limoges (where we suspect he had an arrangement with a mate!) after signing the comprimis de vente. We kept it as a reserve after we opened an account at another bank with a much nearer local branch a few years later. We had discovered the hard way that we couldn't get as much money out of the cash machine as we required when we were on holiday in the Loire area and needing to pay cash for four people occupying two rooms in nice B&Bs, so we felt it was useful to have two sources of ready money.
For the first time last December we got charged 50€ for non-use of the account. We felt peeved as they had had the use of the money interest free, and were also charging 27€ for a cash card which we weren't using either, and decided that the time had come to close the account. We wrote to Société Generale on 27 December 2012 saying that we wished to close the account and asked them to transfer the balance to our other bank account. Nothing has happened.
Do you have to do something silly like going into the bank branch personally with vast amounts of documentation and your great-grandmother's passport in order to close a current account?